Privacy policy

Effective 2026-11-01

In brief

The images you choose, the results, masks, filenames and photo metadata (such as location data) are processed on your device and are not sent to us by the image-processing tool. Your browser still has to download the website and the background removal engine, and those requests reach our hosting provider like any other website visit. We also count a few usage events, such as how many backgrounds were removed, to help us operate and improve the service. We use Google Analytics 4 to count visits and page views, and to record when an upload, a sample or a download starts. It sets analytics cookies, and you can turn it off. Your images are never sent to Google Analytics. There are no accounts and no advertising, and the only cookies are those analytics cookies.

Your images

When you choose, drop or paste an image, your browser reads it from your device, removes the background there and prepares the PNG or ZIP you save. The image-processing tool does not send us the image, the result, the mask, the filename or its metadata. This is separate from information you choose to email us and the hosting requests described below. UNBG keeps images only in the open tab's memory while you work and does not save them to browser storage. Files you download are saved by your browser to your device, outside UNBG's control.

What your browser requests

Visiting UNBG means your browser requests pages, code and, before your first image, the background removal engine (about 20 MB on phones and tablets, up to about 142 MB on computers). These are the same files for everyone and contain no information about your images. As with any website, each request includes technical details such as your IP address, the time, the file requested and your browser type. The site is delivered through Cloudflare, which processes this information to deliver and protect the site under its own privacy policy, and may handle it outside Australia. Our server and Cloudflare may keep short-lived access logs for security and reliability. If a request to the site fails, your browser may also send Cloudflare a network error report (to a.nel.cloudflare.com) describing the failed request. The image-processing tool does not include image data in any of these requests.

What is stored in your browser

• A copy of the background removal engine, so later visits don't download it again (Cache Storage, or IndexedDB on connections without HTTPS).
• Your last background colour choice.
• Capability notes about which processing method failed on your device, plus a timestamp marking GPU setup that may have been interrupted. UNBG uses these entries for up to seven days to choose a processing method; expired entries are ignored but are not necessarily deleted from browser storage.
• If you turn statistics off below, a note that you did (so it stays off).

None of this contains images, results or filenames, and none of it is sent to us. You can remove it at any time by clearing this site's data in your browser settings. Clearing it also removes a “statistics off” choice, so statistics start again until you turn them off again. UNBG's own code sets no cookies. Google Analytics sets first-party cookies on unbg.me, described in the next section.

Google Analytics

We use Google Analytics 4, a service provided by Google, to count how many people visit and which pages they view. When it runs, your browser loads Google's script from www.googletagmanager.com and sends page views, basic interaction events (such as page scrolls and clicks on links to other sites), and an event when you start an upload, try a sample image, or download. What is sent includes the address of the page (without anything after a “?” or “#”), the page title, the address of the site that linked to you if your browser shares it, your browser and device type, screen size, language, approximate location that Google works out from your IP address, and a random identifier. The upload, sample and download events are names only. They do not include the image, the filename, the file size or which sample.

Google Analytics sets first-party cookies on unbg.me, named _ga and _ga_ followed by a code, that hold that random identifier so repeat visits can be counted. Google says these last up to two years. They are analytics cookies only: we have turned off advertising storage, ad personalisation, ad user data and Google signals.

Google Analytics never receives your images, results, masks, filenames, image sizes, photo metadata (such as EXIF location data) or anything else about what you process. Images are still processed only on your device. Google processes the analytics data for us as our service provider under its data processing terms and its privacy policy, and may handle it outside Australia. We use the reports only to understand how the site is used.

Google Analytics does not load at all if your browser sends Global Privacy Control or Do Not Track, or if you turn statistics off with the button below. You can also install Google's Google Analytics opt-out browser add-on, or block or delete cookies in your browser settings. Blocking Google Analytics never affects the tool.

Turn off statistics and Google Analytics in this browser

Usage statistics

To understand whether UNBG is useful, your browser sends a few small events to unbg.me: a page was viewed, a background removal finished or failed (with a general reason such as “file too large”), a download was started and how many files it contained, and roughly how long the page was open and in active use. Each event contains only a fixed event name, those counts or categories, and a random code used once to avoid counting it twice.

Events never include your images, results, filenames, photo metadata, error text, a user or device identifier, or the address of the page that linked to you. We add each event into hourly and daily aggregate totals as it arrives. We keep temporary random event codes and their receipt times to avoid counting duplicates, not full event payloads. Codes become eligible for cleanup after 24 hours; cleanup normally runs every ten minutes, but downtime or errors can delay removal. Aggregate totals have no automatic expiry. Your IP address is used by the hosting infrastructure to deliver the request and to limit abuse, but it is not stored with the statistics.

The cleanup schedule above applies to the active statistics database. Host-level backup and snapshot retention has not yet been verified, so we cannot guarantee that every copy of these temporary codes is removed on that schedule.

We use aggregate totals for internal operational review. These are counts of events, not people; aggregation is not a guarantee of anonymity. If your browser sends Global Privacy Control or Do Not Track, no statistics are sent. Blocking the events never affects the tool.

The button in the Google Analytics section above turns these statistics off as well.

If you email us

If you write to admin@unbg.me, we receive whatever you send, including your email address and any attachments. Please don't attach private photos; we never need them to help. We use your message only to reply and to fix problems, and we delete it within 12 months unless we need it longer to deal with a legal issue or abuse. Email is delivered through Cloudflare Email Routing and our email provider.

Your choices and rights

You can use UNBG without giving us any personal information. You can ask what information we hold about you, ask us to correct or delete it, or make a complaint, by emailing admin@unbg.me. We will reply within 30 days. Our own statistics do not identify people, so we usually cannot link a temporary event code or an aggregate count to you. Google Analytics reports use a random identifier rather than your name or email, so we usually cannot find your visits in them either; emails and hosting logs are separate. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner.

UNBG is a small service, free during the beta, and may not be covered by the Privacy Act 1988 (Cth). We aim to handle information in line with the Australian Privacy Principles regardless.

Children

UNBG isn't directed at children and doesn't knowingly collect information from them.

Changes

If what we collect changes, we'll update this page and the effective date at the top before the change takes effect.

Contact

UNBG, admin@unbg.me.